After Hours Coordinator - Suva Full-time Job

Role – After Hours Coordinator

Your responsibilities will include the following:

·         Manage inbound calls to the scheduling after hours phone to triage and action calls per company’s Health procedures.

·         Roster services in an accurate, timely and cost-effective manner to ensure participant satisfaction.

·         Provide participant with detailed information on organisation services including application and referral processes, contract conditions.

·         Maintain electronic participant and staff records regarding participant’s services and staff rostering.

·         Escalate participant feedback to the appropriate team leader to support the service scheduling and operations teams to deliver exceptional participant service.

·         Engage in Continuous Improvement and Quality Framework development, review, and maintenance, exercising initiative in making improvements to work processes to deliver an accurate, cost effective and timely service.

·         Contributing positively to the broader organisational community

·         Ensure compliance against Health Policy and procedures and proactively promote Occupational Health and Safety (OHS) regarding the workplace.

What we are looking for:

To apply for the role, you must have:

·         Experience in servicing participants in a community care environment

·         Experience with inbound calls, health care, disability or aged care would be added advantage.

·         Ability to work without direct supervision.

·         A high level of attention to details

·         Exceptional customer service skills, analytical and problem-solving skills.

·         High level computer literacy proficiency

·         Excellent communication and interpersonal skills with experience liaising with people from diverse backgrounds and positions.

·         Ability to prioritise work and problem solve.

·         Demonstrated experience working in a multi-disciplinary environment and able to foster effective working relationships.

·         Proactive service approach and ‘can do’ attitude.

·         Ability to use initiative and work under pressure.

Remuneration & Benefits

• Competitive Salary Package
• Transportation
• Ongoing career development and training
• Fun working environment

Send us an updated CV and Cover Letter to jobs@greymouse.com.au with the subject “After Hours Coordinator” no later than 20th October 2023. We are keen to have you onboard and part of our dynamic and talented team. Apply Now!

 

 

Operating from Fiji, Philippines and India, we are proud Fijian - owned outsourcing service provider focused on delivering high-performance outcomes and cost savings for many businesses. We have been helping grow businesses-like simPRO, Solomon Power, Vela Group, Jonas Software, and many others by. We are a part of the Outsource Fiji and have been operating in Fiji since 2005 with clients from around the world - and growing!
Our core business is delivering professionally managed BPO services through effective project delivery systems and management to our vast and diverse client base. Our talented team is committed to providing our clients with impeccable customer service, reliable and efficient Virtual Assistant services backed by leading-edge technology and a work culture of teamwork, continued skillset development and success.
This, we successfully deliver through our refined business processes across co-locations, 24 hours a day, 7 days a week. we aim to deliver exceptional outsourcing services across Australia and around the world. Our client's success is our success.