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Call Center Agents Full-time Job

2023-10-09 06:50   IT & Telecoms   Suva   667 views Reference: 3570
Job Details

Carpenters Finance, a division of Carpenters Fiji PTE Limited has exciting opening for a dynamic and suitably experienced individual(s) to join Carpenters Finance in the following role to
be based in Suva.

Key Responsibilities:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

Qualification and Experience:

  • Must have at least completed form7 with some experience in a similar position
  • Strong communication, both written and verbal
  • Great active listening skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Ability to speak multiple languages, especially those common
    among callers

Interested candidates are requested to email curriculum vitae detailing experience, qualifications and references to hr.finance@carpenters.com.fj subject as “Call Center Agents”

Applications can also be posted to the under mentioned:

Manager Human Resources
Carpenters Fiji PTE Limited
P O Box 299
Suva

Applications close on 20th October, 2023.

JOB FUNCTIONS

Banking - Business /Retail/Branch
Company Description
Carpenters Fiji Limited, a subsidiary of MBf Holdings, represents almost all sectors of MBf in Fiji with wholesale, retail, automotive, information technology, finance, water bottling, shipping and industrial and marine engineering industries. We are seeking applications from suitably qualified and experienced individual(s) who enjoy working in a creative team environment. If you have the drive and enthusiasm to succeed then we will surely like to hear from you!