Customer Care Consultant - Navua Full-time Job
2024-08-28 11:09 Administration Suva 421 views Reference: 3873Job Details
The Role - Customer Care Consultant - Navua
We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing your career:
Key Responsibilities
- Providing an exceptional level of customer service to customers via call, emails and live chat.
- Proactively resolve customer queries
- Compliance with the Service Level Agreement and focused on customer loyalty
- Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
- Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations.
- Ability to find solutions when there are changes in circumstances or requirements.
- Strengthening existing customer relationships while building new connections with potential customers.
- Interacting & supporting team members around the globe.
Essential Skills & Experiences:
Essential
- Commitment towards delivering exceptional service
- Attention to detail, combined with strong communication skills
- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
- Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
- Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment
- Previous experience in customer service is essential
- Ability to work in shifts and weekends
- Ability to be compassionate towards customers
Preferred
- At least 1- 2 years of experience in a customer service or hospitality environment is desirable
- Have previous experience working with the fast paced industry
- Considerable working knowledge of Microsoft Word and Excel
- Exposure or similar experience will be highly regarded
- Flexible in terms of shift
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Competitive salary package
- Medical Insurance
- Access to discounted travel
- Ongoing career development and training
- Work in a fun and supportive team
Application Process
If you feel this is what you have been in search of, then send your applications with curriculum vitae outlining qualifications, relevant experience no later than 9th September 2024 with the subject “Customer Care Consultant- Navua” to Vacancy@centrecom.com.fj
Company Description
About Us
Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7.
Our Centre of Excellence has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.
Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7.
Our Centre of Excellence has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.