Customer Care- Suva Full-time Job2023-03-12 22:01 Administration Lami 1.1K views Reference: 2833
We are a vibrant, international freight forwarder with branches throughout the South Pacific
& Australia. We have an immediate opening for a quality Customer Care for our Suva office.
The successful applicant will:
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into the system
Track and traceshipments as required
Utilize Process Monitors andWorkflows on daily basis
Ensure timely movement and delivery of freight to customers
Ensure documents are timely sent to customer or broker for customs purposes
Interact with our customers in arranging theirshipments, exceedingcustomer service expectations
Contribute to maintain strong relationships with suppliers (airlines, service contractors, and others)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Booking with vendors/ shippers
Planning with vendors/ shippers (Vendor coordination)
Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
Responsible for cross sell/up sell, customer retention.
Follow up on the Outstanding bookings & query resolution
Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on :
o Service delivery wins
o Service failures
Work with the EFM Ops Team / Suva Commercial team to establish and strengthen customer relationships.
· Client liaison & job status reporting.
· Import/Export Duties: Process, Client Communication
· Coordination of Cargoes
· Client relationship troubleshooting
The applicant must have a freight industry background for at 5 years
If you have the above quality and qualification please send your CV to firstname.lastname@example.org Application closes 15 March 2023.
JOB OPEN TO:
EFMs regional network includes the whole freight industry by providing on time effective services, with local knowledge and global partners. A valuable key to business success in a growing global environment.
EFM Fiji Service Porfolio:
Import Air Freight
Export Air Freight
Import Sea Freight
Export Sea Freight
Contact us today for all your Fiji freight requirements!