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Customer Service Representative Full-time Job

2023-03-12 21:46   Sales & Marketing   Suva   740 views Reference: 2824
Job Details

The Company and the Role

 Based in Fiji and part of the TKW Research Group – a market research company whose client base includes some of the world’s biggest car brands, Australia’s largest banks and the Australian Government – we’re a professional business process outsourcing (BPO) organization that offers flexibility and cost efficiencies to companies across the world.

 We are looking for exceptional talent to join our expanding organization and share in the venture's success. If you are a self-motivated, enthusiastic individual seeking a rewarding career in a growing organization, we would like to assist you in advancing your career.

 Customer Service Representative Responsibilities:

 

·        Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.

·        Understanding and using the required software, reports, tools, and metrics to achieve set KPI's. Participating in training and striving to increase and improve existing personal skills.

·        Adhering to all company policies and procedures.

·        Receiving or making a high volume of calls from or to customers.

·        Strive to achieve first-call resolution and maintain the quality of service provided by the call center.

·        Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.

·        Responding efficiently to customers and creating a positive experience.

·        Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.

 

Customer Service Representative Requirements:

 

  • Previous experience in managing customer profiles, customer complaints, and providing resolution is essential. Ability to resolve conflict and diffuse tension.
  • Strong communication and time management skills.
  • Outstanding telephone etiquette, customer service skills, and active listening abilities. Fast Learner.
  • Ability to work in a fast-paced environment Commitment towards flexible, various work shifts.
  • Must have excellent attendance and adherence records.

 Application Process

 This is an exciting opportunity to join a growingorganizationwhere you can truly make a difference in people’s lives. If this sounds like the right role for you and you meet the above criteria, please send in your cover letter and resume, marked as “Application for Customer Service Representative”, to admin@tkw.net.au by Wednesday 22 March 2023.

JOB FUNCTIONS

Call Centre Operator, Customer Service Officer
Company Description
Weve built a reputation by consistently delivering data collection and recruitment services on budget, on time, and on spec. TKW Research Group is Australias most trusted research data collection and recruitment organisation. We use the latest technology to collect high quality, in depth data for market research and stakeholder consultation. This gives our research partners the most efficient, engaging and responsible access to respondents. Our model of outsourced data collection is consistently the most cost-effective option for many of Australias leading research providers, and this is one of the many reasons were the first choice for a number of the top research organisations in Australia, as well as a growing list of international clients looking to reach the A/NZ market. Our clients choose to work with us because we offer innovative market research and data collection solutions, backed by a dedication to high quality service and support.
Since 1997, weve been developing survey methodologies that allow clients to benefit from our experience on previous projects. With the current level of national and international work, covering a broad range of sectors, we are adding to the knowledge of what works all the time.We work with out clients to ensure they can take advantage of our vast experience, taking time to understand the subtleties of a study and drawing upon our experience to suggest the best way to capture the data that our clients require