Customer Service Representative Full-time Job

The Company and the Role

 Based in Fiji and part of the TKW Research Group – a market research company whose client base includes some of the world’s biggest car brands, Australia’s largest banks and the Australian Government – we’re a professional business process outsourcing (BPO) organization that offers flexibility and cost efficiencies to companies across the world.

 We are looking for exceptional talent to join our expanding organization and share in the venture's success. If you are a self-motivated, enthusiastic individual seeking a rewarding career in a growing organization, we would like to assist you in advancing your career.

 Customer Service Representative Responsibilities:

·        Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.

·        Understanding and using the required software, reports, tools, and metrics to achieve set KPI's. Participating in training and striving to increase and improve existing personal skills.

·        Adhering to all company policies and procedures.

·        Receiving or making a high volume of calls from or to customers.

·        Strive to achieve first-call resolution and maintain the quality of service provided by the call center.

·        Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.

·        Responding efficiently to customers and creating a positive experience.

·        Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.

Customer Service Representative Requirements:

• Previous experience in managing customer profiles, customer complaints, and providing resolution is essential. Ability to resolve conflict and diffuse tension.
• Strong communication and time management skills.
• Outstanding telephone etiquette, customer service skills, and active listening abilities. Fast Learner.
• Ability to work in a fast-paced environment Commitment towards flexible, various work shifts.
• Must have excellent attendance and adherence records.

 Application Process

 This is an exciting opportunity to join a growingorganizationwhere you can truly make a difference in people’s lives. If this sounds like the right role for you and you meet the above criteria, please send in your cover letter and resume, marked as “Application for Customer Service Representative”, to admin@tkw.net.au by Wednesday 22 March 2023.