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Front Office Supervisor Full-time Job

2023-09-25 21:20   Administration   Lautoka   424 views Reference: 3533
Job Details

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED

First Landing Beach Resort & Villas is looking for a reliable and friendly Front Office Supervisor to join our Front Office Department

REQUIREMENTS

Experienced  with Reservations and Front Office  Responsibilities
 
  • A  Fiji Seventh Form Examination pass and a Certificate Qualification  for Reservations and  Front Office Management would be an advantage
  • Minimum of three years’ experience in a similar role
  • Proficient in ‘Room Master and POS  Software Programs

  • Ability to communicate well and work in a busy team environment.
  • Sound knowledge of Microsoft  Word and Microsoft Excel a must  
  • Career professional with exceptional customer service skills and Excellent written and oral communication skills in English
  • Energetic & enthusiastic and strong organizational and time-management skills.
  • Be an effective communicator and be able to work under minimum supervision
  • Ability to remain calm under pressure in a fast paced environment

RESPONSBILITIES

  • Ensure the efficient overall operation of the Front Office department
  • Ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
  • Ensures guest complaints are handled in a friendly, efficient and timely manner and follow-ups conducted with guests to ensure matters have been resolved to their satisfaction
  • Ensure that all customer service standards are met and that all guests have a positive experience.
  • Liaise with Sales and  Reservations  with regards to Weddings & Functions
  • Assists the Resort Manager with Front Office Administration when required.
  • Ensures feedback received from guests either personally or through guest comments cards, fax or email is relayed to the Resort Manager for referral to Department Heads for action
  • Build strong relationships and liaise with the Resort Manager and all other Heads of department's 
  • Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
  • Supervise the front desk daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure Daily Front office log books is always updated and actioned upon.
  • Assist all departments in servicing the guests during high volume periods.
  • Takes responsibility in the absence of the Duty Manager  and Resort Manager
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

HOW TO APPLY

To be successful as a Front Office Supervisor you must be honest, pleasant, and have detailed knowledge of, and comply with, all Front Office policies, procedures, and standards.

Feel free to email me a copy of your Application Letter, Curriculum Vitae, passport photo, certificates and other documents on - ops@firstlanding.com.fj

Applications closes on the 29th of September, 2023

 

 

JOB FUNCTIONS

Front Office & Guest Services

JOB OPEN TO:

Fiji Residents Only
Company Description
First Landing Resort is set on the white sands of Nalamu Beach at Vuda Point, and looks across Nadi Bay towards the famous Mamanuca Islands. Each night youll be amazed by the amazing sunsets and cold drinks at Nalamu Bar.
Our accommodation ranges from affordable private Bures (villas) to private beachfront spa bures. We even have a private beach villa and our Oceanview Apartments.
If youre looking to find something with self-catering we can help! THeres plenty of local fresh food and vegetables available so feel free to enquire about our self-catering options.