Guest Service Agent Full-time Job

Job Description:

• Welcoming guests as they arrive and checking them into their rooms
• Answering phone calls and responding to guest inquiries
• Handling guest complaints and resolving issues in a timely and professional manner
• Processing payments and maintaining accurate guest records
• Assisting guests with luggage and other requests
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Maintaining a clean and organized front desk area
• Providing information about hotel amenities, local attractions, and restaurants
• Upselling hotel services and amenities to guests
• Ensuring guest satisfaction throughout their stay

 

To be considered for this great opportunity it is essential that you have the following skills and attributes:

* Minimum of 3 years experience in a similar role in a hotel/resort environment

* Excellent communication, interpersonal, and customer service skills

* Immaculate presentation and grooming standards

* Ability to work a flexible roster, including weekends and public holidays

* The capability to work in a fast-paced environment both as part of a team and individually

* Must be able to multitask and prioritize departmental functions to meet deadlines.

 

* Must be effective at listening to, understanding and have customer caring attitude.

Fijis newest 4-star, 6-Floor Beachfront Serviced Apartment
Suite offers spectacular sunsets with 360-degree rooftop scenic
viewing, over-looking Wailoaloa Beach, Nadi Bay & nearby
Mamanuca Islands. Making it a central hidden gem for all
visitors alike.
Ramada Suites by Wyndham Wailoaloa Beach Fiji is located just
15 minutes drive from Nadi International Airport, Port Denarau
Marina and Nadi Town Central. There is a total of 40 suites
located on five-floor levels comprising a mix of King Studio,
One Bedroom beachfront and Two Bedroom beachfront and
ocean view options to choose from. Each immaculately fitted
out suite comes with its own Private ensuite, Dining area,
Lounge, IP TV display, Study desk, Air-con, Kitchen and
Laundry facilities and FREE Wifi connectivity making it perfect
for travelers wanting to feel all the comforts of home while on
holiday. The property offers great facilities such Senikai Spa &
Fitness centre, Tropical Traders Gourmet Delicatessen, Lap
Pool, Kids Pool with Play Area, Carparking and great Dining
options. Providing a warm welcoming retreat, the hotel is ideal
for families, leisure and corporate travelers and a perfect base
for connections to the outer islands and many other attractions.