Helpdesk Officer Full-time Job

CJ Patel Group is a diverse group of companies operating across a variety of industries, all with the common goal of delivering world-class products and services. With the head office in Suva, CJ Patel Group has extended manufacturing, sales, distribution, and service businesses in Fiji with renowned brands and products and significant exports to a number of countries.

We are currently seeking to recruit a Helpdesk Officer to join our IT team based in Lami. The primary objective of the department is to add value and improve overall Group operations. This is achieved through bringing a systematic approach to evaluate and improve the effectiveness of the IT management and compliance processes.

 Key Responsibilities:

• Provide remote and in-person IT helpdesk and first level user support.
• Respond to IT service requests to resolve technical issues.
• Provide technical support to users by answering questions, troubleshooting problems.
• Manage online helpdesk ticket system, log requests and provide progress updates.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
• Coordinate with internal departments and external service providers to ensure solutions.
• Update and manage IT assets and documentation registers. 

Qualifications and skills requirements:

• Tertiary qualification in Information Systems/Computer Science or related field from a reputable institution.
• Minimum one to two years IT Support or Helpdesk administration experience
• Excellent phone etiquette, communication, and customer service skills
• Strong time management and documentation skills
• Troubleshooting and multi-tasking skills

 

 Remuneration:
An attractive remuneration package will be offered to the successful candidate to commensurate with qualification and experience. All applications will be kept strictly confident.

How to Apply:  

Interested candidates who meet the above criteria can apply online via link:

 https://jobs.hrmonise.com/details/3088/cjpatel-itdept/helpdesk-officer

Applications close on Friday 19th April 2024.

For more information please email: careers@cjpatel.com.fj

The CJ Patel Group is a diverse group of organisations across a variety of industries, all with the common goal of delivering world-class products and services.
With our head office in Fiji, CJ Patel controls the operations of over 20 different companies across 10 countries, using a variety of business ownership models from joint venture, to wholly owned subsidiaries.
We are an adaptable group, capable of changing our models to best suit the needs of the business sector and the environment in which we are operating.