Learning & Development Manager Full-time Job

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Fiji Golf Resort and Spa provide guests with an outer Island experience whilst being based on the Fijian mainland of Viti Levu.

Located 55 minutes from Nadi International Airport and nestled amongst 35 acres of lush tropical grounds the resort is on one of the world’s best beaches. Featuring 5 restaurants and bars, a serene spa, 18-hole championship golf course, 3 swimming pools, a dive pool, kids club, wedding chapel and conference facilities, InterContinental Fiji Golf Resort & Spa offers a range of facilities welcoming guests of all ages.

What is the job?

Responsible for managing the hotel’s learning and development function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Learning & Development Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.

A little taste of your day to day

Every day is different, but you'll mostly be:

People:

• Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.
• Ensure effective training programs are in place including but not limited to New Employee Orientation; Train the Trainer; Customer Service Training; Technical job specific training (through certification of departmental standards and procedures).
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective.
• Attend departmental training session and assess performance.
• Assist Department Trainers in preparing and conducting departmental training and assess performance.
• Prepare and monitor training programmes.
• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training.
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs.
• Produce monthly training reports.
• Anticipated return on investment and/or training goal.
• Liaise with other IHG Training Managers to share experiences and resources.
• Liaise with educational institutions conducting hospitality and training courses.
• Delivers briefings of all internal programmes to executive management and department heads.
• Contributes towards regional activities as directed by Director of Human Resources / General Manager.
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.

Guest Experience

• Analyse company statistics from Guest & Employee surveys, business financial results etc. to measure success of training programmes.
• Coaches, counsels and disciplines employees, providing constructive feedback to enhance performance.

 Responsible Business

• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary.
• Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved.
• Maintains all hotel training records.
• Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for employees personal development.
• Maintain current information and records of suppliers of training resources and materials.
• Perform other duties as assigned, including day-to-day workflow in the HR Department, ad-hoc HR projects and all HR initiatives.
• Ensure all mandatory trainings are executed in a timely manner.

  Financial Returns

• Analyse training needs of the hotel in general and in individual departments, developing strategies and including then in the Annual Training Plan.
• Works with Superior in the preparation and management of the Department’s budget.
• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly.

• Bachelor’s degree or Diploma in Human Resources or Training & Development.
• 3 to 5 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Tourism background will be an advantage.
• Registered Training Officer in Fiji.
• Preferably Multilingual.
• Flexibility – due to the nature of our operations, nights, weekends and holiday shifts are all part of the role as and when required.