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Learning & Development Manager Full-time Job

2023-07-23 20:42   Tourism & Restaurants   Sigatoka   691 views Reference: 3351
Job Details

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Fiji Golf Resort and Spa provide guests with an outer Island experience whilst being based on the Fijian mainland of Viti Levu.

Located 55 minutes from Nadi International Airport and nestled amongst 35 acres of lush tropical grounds the resort is on one of the world’s best beaches. Featuring 5 restaurants and bars, a serene spa, 18-hole championship golf course, 3 swimming pools, a dive pool, kids club, wedding chapel and conference facilities, InterContinental Fiji Golf Resort & Spa offers a range of facilities welcoming guests of all ages.

What is the job?

Responsible for managing the hotel’s learning and development function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Learning & Development Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.

A little taste of your day to day

Every day is different, but you'll mostly be:


  • Analyse training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.
  • Ensure effective training programs are in place including but not limited to New Employee Orientation; Train the Trainer; Customer Service Training; Technical job specific training (through certification of departmental standards and procedures).
  • Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective.
  • Attend departmental training session and assess performance.
  • Assist Department Trainers in preparing and conducting departmental training and assess performance.
  • Prepare and monitor training programmes.
  • Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training.
  • Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs.
  • Produce monthly training reports.
  • Anticipated return on investment and/or training goal.
  • Liaise with other IHG Training Managers to share experiences and resources.
  • Liaise with educational institutions conducting hospitality and training courses.
  • Delivers briefings of all internal programmes to executive management and department heads.
  • Contributes towards regional activities as directed by Director of Human Resources / General Manager.
  • Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.

Guest Experience

  • Analyse company statistics from Guest & Employee surveys, business financial results etc. to measure success of training programmes.
  • Coaches, counsels and disciplines employees, providing constructive feedback to enhance performance.

 Responsible Business

  • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary.
  • Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved.
  • Maintains all hotel training records.
  • Establish a training library of books, videos, journals and audio-visual materials to assist trainers in their training programs and for employees personal development.
  • Maintain current information and records of suppliers of training resources and materials.
  • Perform other duties as assigned, including day-to-day workflow in the HR Department, ad-hoc HR projects and all HR initiatives.
  • Ensure all mandatory trainings are executed in a timely manner.

  Financial Returns

  • Analyse training needs of the hotel in general and in individual departments, developing strategies and including then in the Annual Training Plan.
  • Works with Superior in the preparation and management of the Department’s budget.
  • Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly.
What we need from you
  • Bachelor’s degree or Diploma in Human Resources or Training & Development.
  • 3 to 5 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Tourism background will be an advantage.
  • Registered Training Officer in Fiji.
  • Preferably Multilingual.
  • Flexibility – due to the nature of our operations, nights, weekends and holiday shifts are all part of the role as and when required.


How do I deliver this?

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

In return we'll give you a competitive benefit package including, term life cover, free transfers from Nadi and Sigatoka to the resort and back, birthday leave, paid community service leave, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.

 Most importantly, we'll give you the room to belong.

 At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance  to hr.fiji@ihg.com by 1600hrs, Thursday 27th July, 2023. 



Human Resources Training & Development


Fiji Residents Only
Company Description
IHG Hotels & Resorts is one of the worlds leading hotel companies, with a promise to provide True Hospitality for everyone. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Our properties are successful and well known in Fiji and the Pacific,
Natadola is an extraordinary sanctuary discreetly nestled amongst 35 acres of tropical gardens; InterContinental Fiji Golf Resort & Spa is located on the beautiful and picturesque Natadola Bay on Fijis main island of Viti Levu. Protected by a reef that creates an aqua-blue ocean-facing lagoon, Natadola Beach is voted one of the best beaches in the world.
Fijian design-inspired, our 266 rooms offer an array of world-class dining facilities, an award-winning luxury spa, three swimming pools, an 18-hole golf course, a kids club, a wedding pavilion, and state-of-the-art conference facilities as well as authentic Fijian hospitality.
These experiences combine to create one of the most magnificent luxury retreats in Fiji and the South Pacific. Fifty-five minutes away from Nadi International Airport, InterContinental Fiji Golf Resort & Spa is the only five-star Fiji resort positioned in the idyllic location that is Natadola Bay.