Office Administrator Full-time Job

The Role 

Pepper Advantage Hub (Fiji) is seeking for an experienced, well-organized and professional Office Administrator to provide support to the onshore office staff, management team, and field personnel. The ideal candidate will be responsible for managing the day-to-day operations of the office and ensuring that the company runs smoothly.

Key Responsibilities

The Office Administrator will be responsible for:-

• Answer and direct phone calls, take messages and schedule appointments.
• Provide administrative support to field personnel, including processing paperwork, and coordinating equipment.
• Read and interpret job schedule including both inspection and repair tasks.
• Construct tenant notices from basic templates modifying where appropriate.
• Establish new inspection booking types in the booking system (Calendly)
• Produce and include QR codes on notice letters.
• Establish templated and free communication with tenants via our SMS management tool (Podium).
• Understand appointment types, create, and manage to successful confirmation.
• Ensure the correct creation of bookings in our SMS management tool and to ensure automated reminder messaging is correct.
• Respond to non automated (typically email or SMS) booking requests and ensure bookings are captured within the tools.
• Manage booking adjustments, cancellations, and general housekeeping of the bookings systems.
• Assist with re-inspection planning, bookings and confirmations including costs allocations within work tasks to ensure invoicing can occur.
• Ensure all confirmed bookings are extracted from the tools for the following day and distributed to the technicians.

Required Skills

• 2+ years of experience in an administrative position
• Dependable and highly organized with business maturity, discretion, enthusiasm, and a positive attitude.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong organizational and time-management skills.
• Ability to work independently and prioritize tasks effectively.
• Knowledge of basic accounting and bookkeeping procedures.
• Knowledge of the fire protection industry is a plus.

Remuneration & Benefits

• Competitive salary package
• Medical benefits
• 24/7 transportation
• Ongoing career development and training
• A secure career with a fast-growing company

How to Apply: Your professional CV and cover letter must be submitted via email to careers@fj.pepper-advantage.com which must include details of 3 non-related professional referees. All applications must be submitted by 18th March 2023. We thank all applicants for their interest; however, only those who are shortlisted will be contacted.