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Reservation Manager Full-time Job

2023-04-23 21:08   Accounting   Nadi   534 views Reference: 3016
Job Details

We are seeking a Reservation Manager with extensive experience in using CustomLinc or similar reservations software to manage our reservation systems. The successful candidate will oversee all aspects of our reservations process, including managing reservations staff, ensuring accuracy of bookings, and maximizing occupancy and revenue.


  • Manage all aspects of the reservations process, including managing the reservations team, overseeing booking processes, and monitoring inventory and availability.
  • Ensure accuracy and timely processing of all reservations.
  • Use CustomLinc or similar software to manage the reservations system and train staff on how to use it.
  • Analyze booking patterns and occupancy levels to maximize revenue.
  • Work closely with other departments to ensure that all reservations are in sync with other aspects of the business.
  • Ensure that customer service is a top priority and that all customer inquiries and issues are addressed in a timely and professional manner.


  • Extensive experience with CustomLinc or similar reservations software is a must.
  • Proven track record of managing a reservations team and overseeing the reservations process.
  • Strong analytical skills and experience in analyzing booking patterns and occupancy levels to maximize revenue.
  • Excellent customer service skills and the ability to work in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Excellent communication skills, both written and verbal.
  • A degree in hospitality, business management or related field is preferred.

If you meet these requirements and are interested in this exciting opportunity, please submit your resume and cover letter for consideration. We offer a competitive salary and benefits package, as well as the opportunity to work with a dynamic team in a fast-paced environment.

Please forward your application letter, copies of qualification certificates, and or any training certificates to the General manager, Captain Cook Cruises, PO Box 23, Nadi or email:  manager@captaincookcruisesfiji.com


Reservations Agent
Company Description
We are a Fiji based and incorporated company which began operations with the rebuilding of the governors yacht MV Ra Marama in Suva in 1988 and commenced cruise operations from Denarau Island in 1990.
We now provide amazing holiday experiences from 130 passenger Reef Endeavour, for 4 incredible, unique itineraries to the Mamanuca and Yasawa, Fiji's remote north monthly, and the Lau and Kadavu twice a year. We also depart daily to our own private island, Tivua, aboard two tall ships for a fun, informative experience of culture and sea and also have an evening Sunset Dinner Cruise aboard the sailing catamaran, Fiji One.
If you are a successful applicant, you will be joining a family owned company who value their crew and the amazing experiences they provide our passengers. We are Fiji's cruise line.