Reservations Agent/Manager Full-time Job2023-07-07 12:35 Administration Remote 162 views Reference: 3276
JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Royal Davui Island Resort, an exclusive luxury retreat located in the pristine beauty of Fiji, is seeking a highly motivated and customer-focused individual to join our team as a Reservations Agent. As a Reservations Agent, you will play a vital role in ensuring exceptional customer service by efficiently handling guest inquiries, processing reservations, and maintaining accurate records. If you possess excellent communication skills, attention to detail, and a passion for creating unforgettable experiences for our guests, this is an exciting opportunity to be part of a world-class resort.
- Handle all guest inquiries and reservation requests via phone, email, and other communication channels promptly and professionally.
- Provide accurate and detailed information about the resort's accommodations, amenities, and services to potential guests.
- Process reservations, ensuring all relevant information is obtained, entered correctly, and confirmed accurately to guarantee a seamless guest experience.
- Assist with room availability inquiries, rates, and special promotions.
- Coordinate closely with the sales and marketing teams to maximize bookings and revenue.
- Maintain an organized and up-to-date reservation system, including guest profiles and preferences.
- Collaborate with other departments, such as housekeeping and front office, to ensure smooth guest arrivals and departures.
- Address any guest concerns or special requests promptly and effectively, ensuring guest satisfaction and loyalty.
- Assist with administrative duties, including generating reports, managing invoices, and updating reservation-related documentation.
- Stay updated on resort policies, procedures, and offerings to provide accurate information to guests.
- Minimum qualification of certificate III in hospitality with previous 5 star experiences in Front Office or Reservations,
- Exceptional customer service skills with a friendly and professional demeanor.
- Excellent verbal and written communication skills in English
- Strong attention to detail and ability to multitask effectively in a fast-paced environment.
- Proficient in using reservation systems and computer applications, including Microsoft Office.
- Must have the legal right to work in Fiji.
- Training will be conducted on the island, and candidates will be required to be present on-site at certain times.
- We welcome applicants from the Central and Western divisions, as options to work out of Nadi or Suva are available.
- Competitive salary commensurate with experience.
- Ongoing training and development opportunities.
- Opportunities for career growth within a prestigious resort company.
To Apply: If you are passionate about providing exceptional service, creating memorable experiences, and working in a stunning world class resort, we invite you to apply for the position of Reservations Agent at Royal Davui Island Resort.
Please submit your resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for our team. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Please submit your application via email to firstname.lastname@example.org
Application Deadline: 31 July 2023
Note: Royal Davui Island Resort is committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and abilities.
JOB OPEN TO:
At Royal Davui Island Resort Fiji, the shell symbolises our invitation for you to come to our island paradise.
With just a few guests accommodated at a time, few Fiji resorts offer the exclusive & exceptional experience of Royal Davui Island. Here the world-renowned warmth and hospitality of the Fijian people awaits you. Our premier Fiji resort is an adults only escape, offering an ideal tropical island escape, vacation, honeymoon or wedding.