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Reservations Agent/Manager Full-time Job

2023-07-07 12:35   Administration   Remote   354 views Reference: 3276
Job Details

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED

Royal Davui Island Resort, an exclusive luxury retreat located in the pristine beauty of Fiji, is seeking a highly motivated and customer-focused individual to join our team as a Reservations Agent. As a Reservations Agent, you will play a vital role in ensuring exceptional customer service by efficiently handling guest inquiries, processing reservations, and maintaining accurate records. If you possess excellent communication skills, attention to detail, and a passion for creating unforgettable experiences for our guests, this is an exciting opportunity to be part of a world-class resort.

Responsibilities:

  • Handle all guest inquiries and reservation requests via phone, email, and other communication channels promptly and professionally.
  • Provide accurate and detailed information about the resort's accommodations, amenities, and services to potential guests.
  • Process reservations, ensuring all relevant information is obtained, entered correctly, and confirmed accurately to guarantee a seamless guest experience.
  • Assist with room availability inquiries, rates, and special promotions.
  • Coordinate closely with the sales and marketing teams to maximize bookings and revenue.
  • Maintain an organized and up-to-date reservation system, including guest profiles and preferences.
  • Collaborate with other departments, such as housekeeping and front office, to ensure smooth guest arrivals and departures.
  • Address any guest concerns or special requests promptly and effectively, ensuring guest satisfaction and loyalty.
  • Assist with administrative duties, including generating reports, managing invoices, and updating reservation-related documentation.
  • Stay updated on resort policies, procedures, and offerings to provide accurate information to guests.

Qualifications:

  • Minimum qualification of certificate III in hospitality with previous 5 star experiences in Front Office or Reservations,
  • Exceptional customer service skills with a friendly and professional demeanor.
  • Excellent verbal and written communication skills in English
  • Strong attention to detail and ability to multitask effectively in a fast-paced environment.
  • Proficient in using reservation systems and computer applications, including Microsoft Office.
  • Must have the legal right to work in Fiji.

Location:

  • Training will be conducted on the island, and candidates will be required to be present on-site at certain times.
  • We welcome applicants from the Central and Western divisions, as options to work out of Nadi or Suva are available.

Benefits:

  • Competitive salary commensurate with experience.
  • Ongoing training and development opportunities.
  • Opportunities for career growth within a prestigious resort company.

To Apply: If you are passionate about providing exceptional service, creating memorable experiences, and working in a stunning world class resort, we invite you to apply for the position of Reservations Agent at Royal Davui Island Resort.

Please submit your resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for our team. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Please submit your application via email to hr@royaldavuifiji.com

Application Deadline: 31 July 2023

Note: Royal Davui Island Resort is committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and abilities.

JOB FUNCTIONS

Guest Services, Reservations Agent, Travel and Guest Reservations

JOB OPEN TO:

Fiji Residents Only
Company Description
An exclusive adults-only Fiji resort & sanctuary situated in the spectacular Beqa Lagoon. Royal Davui offers a level of luxury, elegance and privacy not found in todays larger Fiji resorts.
At Royal Davui Island Resort Fiji, the shell symbolises our invitation for you to come to our island paradise.
With just a few guests accommodated at a time, few Fiji resorts offer the exclusive & exceptional experience of Royal Davui Island. Here the world-renowned warmth and hospitality of the Fijian people awaits you. Our premier Fiji resort is an adults only escape, offering an ideal tropical island escape, vacation, honeymoon or wedding.