Reservations Agent/Manager Full-time Job

Royal Davui Island Resort, an exclusive luxury retreat located in the pristine beauty of Fiji, is seeking a highly motivated and customer-focused individual to join our team as a Reservations Agent. As a Reservations Agent, you will play a vital role in ensuring exceptional customer service by efficiently handling guest inquiries, processing reservations, and maintaining accurate records. If you possess excellent communication skills, attention to detail, and a passion for creating unforgettable experiences for our guests, this is an exciting opportunity to be part of a world-class resort.

Responsibilities:

• Handle all guest inquiries and reservation requests via phone, email, and other communication channels promptly and professionally.
• Provide accurate and detailed information about the resort's accommodations, amenities, and services to potential guests.
• Process reservations, ensuring all relevant information is obtained, entered correctly, and confirmed accurately to guarantee a seamless guest experience.
• Assist with room availability inquiries, rates, and special promotions.
• Coordinate closely with the sales and marketing teams to maximize bookings and revenue.
• Maintain an organized and up-to-date reservation system, including guest profiles and preferences.
• Collaborate with other departments, such as housekeeping and front office, to ensure smooth guest arrivals and departures.
• Address any guest concerns or special requests promptly and effectively, ensuring guest satisfaction and loyalty.
• Assist with administrative duties, including generating reports, managing invoices, and updating reservation-related documentation.
• Stay updated on resort policies, procedures, and offerings to provide accurate information to guests.

Qualifications:

• Minimum qualification of certificate III in hospitality with previous 5 star experiences in Front Office or Reservations,
• Exceptional customer service skills with a friendly and professional demeanor.
• Excellent verbal and written communication skills in English
• Strong attention to detail and ability to multitask effectively in a fast-paced environment.
• Proficient in using reservation systems and computer applications, including Microsoft Office.
• Must have the legal right to work in Fiji.

Location:

• Training will be conducted on the island, and candidates will be required to be present on-site at certain times.
• We welcome applicants from the Central and Western divisions, as options to work out of Nadi or Suva are available.

Benefits:

• Competitive salary commensurate with experience.
• Ongoing training and development opportunities.
• Opportunities for career growth within a prestigious resort company.

To Apply: If you are passionate about providing exceptional service, creating memorable experiences, and working in a stunning world class resort, we invite you to apply for the position of Reservations Agent at Royal Davui Island Resort.

Please submit your resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for our team. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Please submit your application via email to hr@royaldavuifiji.com

Application Deadline: 31 July 2023

Note: Royal Davui Island Resort is committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and abilities.