Senior Sales & IT Support Officer Full-time Job

Description

Standss is a Microsoft Certified Application Development and Co-Sell Partner. We are a leading payroll solutions provider in Fiji and a recognized software as a service (SaaS) provider for Microsoft Office (MS Outlook).

We are looking for a Senior Sales & IT Support Officer to create long-term, trusting relationships with our customers. The Senior Sales & IT Support Officer’s role is to oversee a portfolio of assigned customers, develop new business, and actively seek new sales opportunities. The role requires the ideal candidate to deliver efficient customer service with the aim of serving our customers better in an increasingly market driven environment Additionally, you will play an important role in the configuration and installation of software.

Key Responsibilities:

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive partners.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Provide Customer Support for Microsoft Outlook-Based Add-ins to clients globally.
• Answer all incoming calls with the aim of resolving customer queries on first contact to ensure win/win situation for our customers and Standss.
• Manage the Payroll Help Desk daily, ensuring timely resolution of issues.

 

Qualifications and Experience:

• Prior experience in Sales, Account Management, Business Development or related field is advantageous.
• Good written and spoken English to deal with offshore clients.
• Qualifications in Business/Sales/Information Systems or equivalent.
• Be technology and business savvy and have a passion for results.
• Excellent negotiation, analytical and problem-solving skills
• Demonstrate high proficiency with MS Office products, especially MS Outlook, MS Excel, MS Word, and MS PowerPoint.
• Background knowledge of software installation is an added advantage.
• Some knowledge of accounting/ payroll would be advantageous.

Pay and Benefits

• Competitive salary based on skills and experience.
• Microsoft Certification and Continuing Education benefits for team members.
• Emphasis on work-life balance, recognizing the importance of time for work, education, family, friends, and personal enjoyment.

How to Apply

Send your resume and cover letter highlighting your relevant experience to vacancies@standss.com. Please include "Senior Sales & IT Support Officer Application" in the subject line.

Note: Only shortlisted candidates will be contacted for an interview.

Standss is a Fiji-based software company that is the developer behind one of Fiji's most widely used payroll software- PayMaker. Standss is also a Microsoft Partner and a leading Outlook-based email security and productivity solutions provider.
We have also received an Investment Fiji Exporter of the Year award for the work we have done with global clients outside Fiji.
Our team has created solutions (Windows Desktop and SaaS) that are used by large multinational law and financial firms around the world.