Team Leaders Full-time Job
2023-06-04 20:18 Accounting Suva 0.9K views Reference: 3173Job Details
Location: Kalabu, Valelevu, Suva, Fiji.
Remuneration: Attractive Salary package commensurate with experience and qualification.
The Company
Based in Fiji and part of the TKW Research Group – CDM Direct is a leader in providing outsourced customer service solutions with call centers based in Suva, Auckland and Melbourne. Our clients includes some of the world’s biggest car brands, Australia’s largest banks and the Australian Government – visit our website www.cdmdirect.com.au to learn more.
What's in it for you?
The Role
You will be responsible for managing a team of customer service representatives, ensuring they meet performance targets and provide excellent service to customers. You will oversee the day-to-day operations of the team, coaching and training team members to improve their skills and knowledge. You will monitor team performance, handle escalated customer issues, and communicate with other departments to identify and resolve issues. You will also play a key role in driving process improvement initiatives and ensuring the team operates efficiently and effectively.
You working day will comprise of the following,
Team Leader Requirements:
Application
Come join our dynamic company where you'll be challenged to grow and innovate, supported by a talented team and a culture of collaboration. If this sounds like the right role for you and you meet the above criteria, please send in your covering letter and resume, marked as “Team Leader”, to admin@tkw.net.au
Applications close June 18 2023
JOB FUNCTIONS
Company Description
Since 1997, weve been developing survey methodologies that allow clients to benefit from our experience on previous projects. With the current level of national and international work, covering a broad range of sectors, we are adding to the knowledge of what works all the time.We work with out clients to ensure they can take advantage of our vast experience, taking time to understand the subtleties of a study and drawing upon our experience to suggest the best way to capture the data that our clients require